West Midlands Home Improvements in West Bromwich B70

This company, West Midlands Home Improvements, has received a wide range of feedback. Many customers express high satisfaction, highlighting the company’s professionalism, skilled workers, and clear communication. Positive reviews frequently mention the team’s attentiveness to detail, tidiness, and ability to keep projects on schedule. The customer service, especially through the WhatsApp groups and direct contact from Kal, Mandy, and Bianca, is often praised. Specific individuals, like Kush Grover, Harshdeep Singh, Baljinder Arora, Inder, Rob, and Tom, and the office team are frequently commended for their excellent work and helpfulness. Many customers are particularly impressed with the company’s ability to handle all aspects of a project, from design to completion, creating a seamless experience. Some customers appreciated the flexible payment options offered. However, some negative experiences have also been shared. One review describes a significantly negative experience with a specific project, citing poor workmanship, lack of communication, and delays. Issues included problems with a flat roof, requiring rework, and substandard work by the kitchen fitting team, leading to electrical hazards. The review also details the challenges with resolving these issues and the resulting stress and disappointment. Another review mentions some challenges, including mistakes needing to be corrected, inconsistent contractor arrival times, and delays, although the company worked to rectify the issues. Overall, the reviews present a mixed picture, with a majority of customers reporting positive experiences and praising the quality of work and customer service. However, some customers have had negative experiences, highlighting the importance of clear communication, thorough vetting, and ensuring a high standard of workmanship throughout the project.