Total Driveway Supplies Ltd in Staines TW19

The experiences with Total Driveway Supplies are varied, ranging from highly positive to extremely negative. Several customers praised the company, particularly highlighting the excellent service, helpful staff, and high-quality work. One customer specifically mentioned a driveway installation done by the company, noting the excellent communication, willingness to offer advice, and follow-up support. They appreciated the staff’s ability to address their questions and make the process smooth. Another customer was pleased with their paving stone purchase, mentioning the knowledgeable staff and quick delivery. One review focused on the prompt same-day delivery and reliable service. However, several customers reported significant issues. Some experienced unreliable delivery, with missed deadlines, lack of communication about delays, and incorrect items being sent. One customer ordered supplies and faced a series of broken promises regarding delivery times, leading to project delays. Another customer received the wrong product and faced difficulty in resolving the issue, finding the company unhelpful and ultimately needing to involve their credit card company. Other negative experiences included instances of poor customer service, with reports of rude and unprofessional staff. One review described a particularly negative encounter with an employee named Jordan, who was unhelpful and rude. Another customer had issues with the company’s responsiveness, stating they couldn’t get a response to queries. A separate review reported that the company doesn’t accept returns easily and is unhelpful after payment. A review mentions an incident where a company vehicle was parked dangerously, causing a traffic hazard. Another review describes a road rage incident with the company’s driver.