Stone Zone & Landscaping Supplies, Ferndown in Wimborne BH21

A landscaper encountered significant issues with limestone paving slabs purchased from Stonezone, revealing several broken and cracked slabs upon delivery. Despite providing evidence of the damage, the company refused to accept responsibility, blaming the landscaper. They denied a replacement or refund, citing the customer’s alleged mishandling. The customer expressed extreme disappointment with the lack of customer service and the accusations, vowing to not recommend the company. Another customer reported that they bought slabs in 2019, and around 25 had developed rust marks. They were informed that it was too long ago to be able to get it resolved. Another customer found the staff to be knowledgeable, despite twice being wrongly priced on a quotation. However, some customers had a positive experience, such as one who found staff to be helpful and prices to be the best they could find, with a free delivery. There was also one customer that specifically thanked Ian and Gary. A customer, expressed satisfaction, described the staff as friendly and the ordering process easy, both in-store and over the phone, and specifically thanked Steve, Ian, and Heather. Another customer praised the company as superb, friendly, and knowledgeable, highlighting good prices and helpful service over many years. However, one customer had a terrible experience involving a driver crashing into a gate and causing damage, failing to take responsibility and displaying rude behavior. A customer had a very positive experience with an excellent service on the phone. They offered next day service, with the driver being friendly and helpful and it was the cheapest locally. Another customer acknowledged the efforts of staff for their help. They also had excellent service for the delivery of a bulk bag of shingle, pebbles and timber and the delivery driver placed the items exactly where the customer wanted. Several customers highlighted the helpfulness of the staff. A customer expressed satisfaction with their purchase, delivery time, and advice they received from a staff member. A customer reported a bad experience with polar white gravel where the first 12 bags had dirty stones mixed with mud. Although the customer was given 6 new bags that were cleaner, the landscaper had already used the initial bags. A customer was highly impressed with the waste disposal service of a Dorset soils and aggregates, praising the driver’s skills, friendliness, and carefulness.