Stone and Porcelain Ltd in Saint Helens WA9

Several customers have reported positive experiences with this company, praising the helpful and friendly staff who offer excellent advice, particularly for DIY projects. Specific staff members like Jay, Ronnie, Adam, and Jess have been commended for their assistance, with one reviewer stating they went “over and above expectations.” The company is often recommended due to its service and value, and the team is known for being accommodating and ensuring each step is clear and simple for the customer. Some reviewers appreciate the displays, which help visualize how products will look. The company has a great range of products and offers good quality, with many stating they would recommend them to anyone. However, the company has faced significant criticism for poor service and a lack of accountability. One customer reported receiving incorrect tiles, leading to delays and added labor costs. Despite requesting a partial refund or discount, the company refused, citing their attempt to be “fair.” Communication and delivery issues, including repeated changes to delivery times, were also highlighted. Another customer experienced similar problems with tile batches not matching, resulting in wasted time, money, and the need to redo work, with the company allegedly showing a lack of concern. One customer stated that the company does not care and is an absolute disgrace.