South West Works in Wolverhampton WV10

For those seeking driveway services, South West Works (SWW) receives significant praise. Many customers highlight their professionalism, from the initial quote to the completed project, with detailed explanations of the work and various budget options. Communication is consistently noted as excellent, with customers feeling consulted at every stage. Workers are described as friendly, professional, and hardworking, even in challenging weather conditions. The finished results often meet or exceed expectations, with projects completed on time and to a high standard. Driveways, including resin and tarmac, are frequently lauded for their neat appearance and quality. Some customers have particularly positive experiences with specific individuals, like James, Jason, and Les. Jason is commended for his professionalism and attention to detail in resin driveway installations, keeping customers informed throughout the process. Les is praised for his helpfulness, professionalism, and the quality of his team’s work on projects such as car park resurfacing, resin driveways, and tarmac sealing. One customer specifically recounts a positive experience involving a problem with a “bad batch” of resin, where Les promptly addressed the issue by re-laying the driveway to ensure customer satisfaction. Others share tales of work being completed swiftly, in some cases within a couple of days. One client noted that the team kept the site clean and tidy. There’s feedback about good communication, punctuality, and following the customer’s designs. Some reviewers also appreciate the guidance and support provided by the team, especially during the application process, and after completion. However, not all experiences are positive. There are severe complaints concerning the company’s practices, including substandard workmanship, a lack of after-sales support, and unresponsive staff. One customer reported a dropped kerb installation that resulted in a tripping hazard, with the company failing to rectify the issue. Another customer alleged that the company provided a fake permit for a dropped kerb and driveway, resulting in issues with the council. One reviewer reported not receiving an official receipt or guarantee. There is a complaint about damage to property and not getting a response from the company, after an initial follow-up promise. The issues of poor workmanship and lack of after-sales service are significant concerns in several reviews.