Royale Stones, Peterborough PE1 2FG

The reviews showcase a mixed customer experience. Many customers highlight positive interactions, specifically praising the helpfulness and expertise of staff members like Trina and Vic. The Peterborough showroom, in particular, seems to be well-regarded for its layout and extensive product range, leading to successful tile selections. Several customers mention excellent customer service, prompt sample delivery, and quick order fulfillment, including the benefit of sale prices. However, some negative experiences are also apparent. One customer details a frustrating experience with order 556004, involving incorrect deliveries, delays, damaged materials, and a lack of adequate customer service. Another review details significant delays in delivery, leading to wasted expenses and difficulty in contacting the company. These customers report a frustrating lack of communication and accountability. Overall, the reviews suggest a company with strong points in customer service and product selection, particularly in the showroom, but also with some significant operational and communication issues that need attention.