Royale Stones in Watford WD18

The reviews showcase a range of experiences with Royale Stones, highlighting both positive and negative aspects of the company. Many customers express high satisfaction with the quality and appearance of the tiles, specifically mentioning the Kandla Grey porcelain tiles and walnut wall panels. Several reviews commend the helpfulness and expertise of staff members, particularly Jay and Mani at the Watford branch, noting their patience, guidance, and willingness to go the extra mile. The swift delivery and competitive pricing, especially noted by customers who have been ordering from them for many years, are also frequently cited as positives. Conversely, several customers report significant issues with product quality and customer service. One review details receiving warped outdoor porcelain slabs, resulting in unusable materials and a ruined project design. The customer was also frustrated with the company’s response, including attempts to blame the issue on the landscaper and unreasonable return costs. Another reviewer faced delays, misleading information about stock availability, and an unwillingness from the company to offer solutions. These negative experiences included rude interactions, failure to respond to complaints, and overall unprofessionalism. Further problems included receiving damaged tiles with inadequate packaging. The reviews also highlight the importance of staff members in shaping customer experience. Several people specifically mention excellent service received by Jay and Mani in helping them choose products and solve problems.