R W Services Contractors Limited in Sutton Coldfield B74

One review expresses extreme dissatisfaction stemming from a negative experience. The customer was misled about the scope of work, initially quoted for a sewer pipe installation from the road to the house, but the actual work only covered the distance to the driveway’s end. They then had to pay an additional £2,500 for the remaining work. Furthermore, the manhole cover installed was deemed inadequate, a flimsy plastic disc that couldn’t bear the weight of a car, leading to another £360 expense for a proper metal replacement. Another review details a particularly unpleasant experience related to a dropped kerb project. The customer, after finding the council’s prices too high, contacted a contractor who offered a better price and assured no extra charges. Despite this, the customer was later charged for rubble removal, an unexpected cost of £270, as the contractor claimed they hadn’t quoted for it, presuming the customer would arrange a skip. This lack of communication and the discrepancy between the initial agreement and the final bill left the customer feeling deceived. The invoice provided was also deemed suspect, as the contact number used was associated with one company, yet the job was supposedly done by another, and the invoice was from a third. A separate review highlights a very negative interaction involving rude behavior from the company’s staff. While not commenting on the quality of work, the reviewer describes a situation where a company van driver aggressively honked at them in traffic. There are also several positive reviews. One customer had a very positive experience, with work completed on time with minimal disruption, and appreciated the constant updates and coordination with the site teams. Another review simply states “Good service”, and another “Good delivery friendly staff”. There are also some with short expressions of appreciation, describing the company as “Fantasic guys” and “Considerate contractors.”. The remaining reviews, however, state “got no response” and several “No text”, indicating a lack of communication or responsiveness from the company.