Pristine Driveways in Lancing BN15

The service provided by this company has yielded mixed results for customers. Many customers express high levels of satisfaction, praising the professionalism, hard work, and the quality of the finished product. Several reviewers specifically mention the excellent customer service, with prompt responses to queries and a clean finish. Customers are happy with transformations, especially with the concrete imprinted patio areas, pathways, and driveways, often completed within the discussed timeframe. The team is noted for taking pride in their work, resulting in excellent outcomes. The team members, including Terry, Mark, Gavin, and Stephen, are frequently mentioned in positive contexts. The company is often recommended, with customers reporting that they are very happy with their new driveways. However, some customers report negative experiences. A major concern is the lack of communication and unreliability. One customer was left waiting, time off work and relocation of family, only to have the work delayed significantly and issues developing after installation. The customer service after payment is also a major concern, with some customers reporting difficulty getting issues addressed after the work is complete. Complaints include lack of responsiveness, with issues remaining unresolved even after multiple attempts to contact the company, even with defects, and a warranty being ignored. The quality of work also comes into question, with some customers reporting cracks and incomplete sealing. Some also feel that the sales process is prioritised over after-sales service. Other issues raised involve the company’s advertising practices, including the use of outdated vans, and the attitude of certain employees, with a negative opinion towards Terry in particular.