Primethorpe Paving in Peterborough PE6

The company provides excellent service, with customers frequently highlighting the professionalism and friendliness of the staff. Many customers praise the helpfulness and knowledge of the team, specifically mentioning individuals like Ryan, Neil, and Sivan. They offer a wide range of products, including paving slabs, slate, and various stone materials, with a showroom displaying the options. Customers often find the ordering process easy and convenient, with accommodating delivery options and prompt service. Several customers have experienced positive interactions with the owner, Ryan, who personally guided a customer through the materials. The company has also demonstrated flexibility, such as arranging deliveries during holiday periods. Overall, the company’s products are of good quality, as reported by many customers, with some specifically mentioning the aesthetics of their purchased items. However, some customers have reported negative experiences. One customer received damaged paving slabs and was unsatisfied with the resolution offered, and plans to take the company to court. Another customer encountered issues with a worktop, including damage and difficulty with the replacement process, leading to dissatisfaction with the delivery service and customer support. The delivery and customer service related to the worktop was perceived as arrogant. A third customer had issues with a hearth, but found that the issues were dealt with swiftly and to complete satisfaction. The company replaced damaged items quickly and efficiently, and customer service was noted to be excellent. Despite the occasional negative feedback, the company is generally highly recommended. The company has been lauded for the quality of their products, the overall customer experience, and for going above and beyond in customer service.