Paving Superstore in Norwich NR9

Several customers experienced significant issues with their orders. Some reported being charged for delivery even after initially being advertised as free, and subsequent order cancellations and refund requests were ignored for extended periods, forcing customers to pursue chargebacks. Others faced stock issues, with orders not being fulfilled despite confirmation of availability, leading to delays and difficulties in obtaining refunds. One customer’s order was reportedly sold to someone else, and a replacement offered was a completely different product than what was originally selected. This customer reported receiving an unsuitable and unusable product, and a lack of responsiveness from the company led to the customer seeking a refund through their credit card provider and being left with the unwanted product. Another customer received chipped tiles and faced challenges in getting the issue resolved, including payment processing problems and unresponsive customer service. Multiple customers highlighted delays in delivery beyond the promised timeframe, with frequent unfulfilled promises regarding updates. Cancellations and refund processes were often slow and frustrating. Some reviewers found the company’s customer service to be consistently poor, with unreturned calls and emails, rude or dismissive staff, and a general lack of accountability. Customers reported being hung up on and having managers fail to return calls. In contrast, some customers had a positive experience, praising the company’s helpfulness, efficient delivery, and product quality. One customer was particularly happy with the customer service, quality, fast delivery and the samples they received. Several others reported a positive experience with the delivery and quality of the products.