Paving Stones Direct UK Ltd. in Worksop S81

Purchasers consistently highlight positive experiences with Paving Stones Direct. Many customers praise the staff for their friendliness, helpfulness, and patience. Specific employees, such as Mark, Vineel, Cameron, and Dan, are frequently mentioned for their exceptional customer service, going above and beyond to assist customers. The willingness to offer advice, double-check measurements, and accommodate changes is a recurring theme in the positive reviews. Customers appreciate the ability to view the products in a showroom setting, often noting the display of the tiles allowing for a better informed decision. The company’s responsiveness, in terms of both order processing and delivery, receives commendation, with particular mention of the well-packaged materials. The quality of the materials is generally well-regarded, with customers expressing satisfaction with the durability and appearance of the paving stones, bullnose steps, and decking. The company has been recommended for garden projects, and some have been loyal customers for years. However, some negative experiences are also described. One customer reported receiving poor quality stone with issues such as inconsistent sizing, twisting, and staining, leading to difficulties during installation. Another customer encountered a problem with delivery, where the placement of the materials was inconvenient and resulted in them having to move heavy slabs on their own. This review cited a lack of empathy and customer care. A few customers also had issues with the delivery service, including the potential for damage to the materials. Some reviews also mention problems with the product, like steps discolouring.