M&M Driveways & Paving in Stoke-on-Trent ST6

A homeowner’s experience began with a detailed quotation for a substantial project, requiring a large upfront deposit for materials. However, the project quickly devolved into a series of problems. Delays, unexplained absences of the work crew, and a lack of communication from Liam, the contractor, became the norm. There were issues with the materials, and the quality of the work was substandard. A wall built with insufficient footings had to be demolished and rebuilt, at the homeowner’s expense. Ultimately, after paying a significant sum for materials and labor, the project was abandoned. The homeowner was left with an incomplete and substandard job and a substantial financial loss. The contractor, when confronted, refused to provide a refund. The homeowner was left with a complete mess and an expensive lesson in trusting the wrong contractor. Another homeowner shared a positive experience, highlighting excellent service, a reasonable quote, and a friendly team. They praised the team’s workmanship, the efficiency of the project, and the clear and professional communication throughout the process. The project was completed quickly and they were very pleased. Another customer reported great communication with Liam from the start. The team arrived on time, performed well, and did an amazing job. A client was pleased with the final result, the team’s hard work, and their tidiness. The homeowner also found the pricing competitive. A customer found a quote to be easily the most competitive, and the team worked diligently, were polite, and cleaned up daily. The job was completed promptly, and the customer was very happy with the result. However, another experience exposed problems. While the initial drive installation looked good, over time, the resin driveway developed issues with loose stones and thin, improperly bonded resin. Despite repeated attempts to contact Liam and receive warranty service, the homeowner was ignored. The contractor’s promises to rectify the problems were unfulfilled, leaving the customer with an unsatisfactory result and a sense of being deceived. One customer reported a great job completed in a timely manner. Another customer noted a great job was completed and appreciated that the team was considerate to the neighbours. A customer, let down by another company, was pleased with the transformation of their driveway, completed in a timely manner. Another reported a quick, professional and by far the cheapest quote. The team arrived when promised and completed a fantastic job. A customer shared a negative experience, detailing a project involving a shared drive and a dispute with neighbors over the ownership of part of the drive. Poor workmanship led to the demolition of existing features, a drain installed incorrectly, and the patio was not built to the specifications. The homeowner has ongoing problems and the contractor is unresponsive, leaving them with an unfinished project. One customer reported the team leveled the garden, built raised borders, and installed new paving and gravel. They were pleased with the work and the team’s efforts. One customer had the date pushed back due to weather conditions but was kept informed via phone/message. The work was completed quickly. The team had excellent work ethics, were polite, hardworking and cleaned everything after. After paying in full, a customer noticed problems with their drive, including loose blocks and an unsatisfactory finish. The contractor attempted repairs that worsened the appearance. Despite promises of a refund, the homeowner has not received any money. The company has refused to correct the problems, leaving the customer upset and facing legal action.