LJB Lee Botting Ltd in Eastbourne BN23

A range of experiences are detailed. Some customers report excellent service, praising the professionalism, efficiency, and responsiveness of the company. These clients highlight the promptness of work, good communication from both the office and the workers, and a willingness to resolve any issues. They appreciated the politeness and tidiness of the tradespeople, and the fair pricing. Conversely, other reviews express extreme dissatisfaction. One customer, a qualified surveyor, details a major kitchen refurbishment that was plagued by poor quality, lack of planning and communication, and a disregard for the customer’s needs. The customer cited instances of poor workmanship, lack of accountability, and minimal communication from the builder. They also noted issues with key return, forcing them to change locks. Another negative review describes a roof repair project that was compared to a “toddler baking a cake” in terms of chaos and poor craftsmanship. Problems such as misaligned shingles, incorrect flashing installation leading to leaks, and debris left behind were mentioned. This review also points to difficulty in contacting the company after the work was completed. Additional complaints include a case of a broken downpipe during a roof replacement that led to leaks, followed by inadequate repair attempts. The customer had to hire another company to correct the initial work. This individual faced issues with the company’s lack of accountability, and a subsequent attempt to silence them with a Non-Disclosure Agreement before receiving payment. There is also an account of a kitchen extension and new kitchen installation, marked by frequent reworks, damage to the property, and an unpleasant experience with the owner when raising concerns. A few reviewers appreciated the swiftness of the company’s response, with one describing emergency work completed within 24 hours. However, other reviewers experienced a complete lack of response after expressing dissatisfaction, and were left to seek external companies to fix problems created by the company. Some customers highlight a consistent issue with getting the manager to return calls.