J&W Driveways in Redcar TS11

The experiences with this company are overwhelmingly negative, painting a picture of poor workmanship, dreadful customer service, and a disregard for guarantees. Several customers reported issues with their driveways and patios failing within a short period, with weeds growing through, cracking, crumbling, and detachment from edging. Many attempts to contact the company to rectify these problems were met with silence or avoidance. Some customers found the company unresponsive to calls and messages, and others were even blocked on social media. Some customers reported issues with the payment process, with aggressive demands for deposits and a lack of responsiveness regarding invoices and guarantees after completion. One customer detailed a hostile and abusive response from a representative when seeking after-sales service. The company’s behavior was also described as unprofessional, including failure to fulfill promises, no-shows for repairs, and a general lack of care for customer satisfaction. Furthermore, some reviewers highlighted misleading advertising practices, such as claiming to not use contractors when they do. In contrast, there was one isolated positive review, describing the fitters as lovely and the driveway looking fantastic.