JT Atkinson Builders Merchant in Hartlepool TS25

The customer service consistently receives high praise, with numerous reviews highlighting the friendly, helpful, and accommodating nature of the staff. Many customers have described the service as “excellent,” “top class,” and the “best they’ve ever had,” noting the staff’s willingness to go the extra mile to assist them. Specific employees, including Shaun, Tom, Lee, Wayne, Patrick, and the Middlesbrough employee, were mentioned by name and commended for their knowledge, patience, and guidance. Customers have also appreciated the staff’s positive attitude, with several reviews mentioning “smiles” and a “great bunch of lads.” In addition to positive experiences with customer service, other reviewers noted good prices, knowledge of products and excellent advice. However, there are also some negative aspects mentioned. One customer reported a website error regarding a decking purchase, which led to a wasted day and disappointment. Another review expressed concern about material shortages and price increases. Overall, the majority of the feedback is very positive.