J Purdy & Sons in Colchester CO5

Customers consistently praise the company for its exceptional service. Many highlight the staff’s knowledge, helpfulness, and efficiency. Several reviewers specifically mention the speed and responsiveness of communication, particularly via phone and WhatsApp, with instant replies and prompt order processing. The company’s ability to quickly identify and source specific tiles, even rare ones, is a common theme, with some customers successfully matching tiles for historic buildings. Deliveries are frequently described as timely and well-organized, often arriving within days of the order, and the drivers are often helpful. A customer service experience is often praised, with staff going the extra mile to assist, offering valuable advice, and ensuring customers get the right products. Many customers emphasize that the business is a great family business. The company’s extensive selection is another strong point. They seem to have a vast inventory, and many reviewers note that they stock almost every type of roof tile imaginable. Customers travel from far away to find tiles they can’t locate elsewhere. The company is also known for offering a range of other building materials, including bricks, slabs, and sleepers. However, some customers had a negative experience. One review describes a dismissive and unhelpful attitude.