J Medler Ltd in Norwich NR10

The store offers a wide selection of building materials, including a vast range of bricks and paving, with many common items readily available in stock. Customers often find the staff to be friendly, helpful, and knowledgeable, providing excellent service and support. Some staff members, like Matthew and the yard staff, are particularly praised for their assistance. The store seems to have good displays to help customers visualize their choices. Deliveries are generally prompt, and the store offers good value. However, experiences are mixed. Some customers report issues, such as incomplete orders, requiring extra payments and deliveries, and a lack of accountability from management. There are also concerns about unauthorized charges to customer accounts and difficulties with returns. Specifically, there’s a report of a customer being charged an additional amount after leaving the store without consent. While some had positive experiences regarding resolving issues with damaged goods.