Huws Gray Gateshead NE11 0JU

The staff at this location consistently receive high praise for their helpfulness and friendliness, with multiple reviewers specifically mentioning exceptional customer service experiences. Several individuals highlighted the willingness of employees to go above and beyond, such as offering discounts on large orders, assisting with difficult deliveries, and even providing tools like a saw for customer use. Many customers appreciate the staff’s dedication to making the shopping experience a positive one. Specific employees like Josh and Bev have received special recognition for their outstanding service. In addition to the positive customer interactions, the store is recognized for offering a good selection of materials, including patio flagstones that can be viewed in a display. Some reviewers also found the prices reasonable. The speed of service and the availability of stock also received positive comments, contributing to the overall satisfaction of many customers. The provision of a free coffee machine also adds to the positive customer experience. However, not all experiences were positive. One reviewer reported issues with delivery drivers parking improperly and a yard foreman with a negative attitude. Another review criticized the overall pricing, suggesting that better value might be found elsewhere, particularly for DIY buyers.