Huws Gray Derby | Lake House DE1 1LQ

The experiences with this supplier are quite mixed. Some customers have had overwhelmingly positive interactions, highlighting exceptional service from specific individuals like Annie from Hire Base, Keith in the wood shop, and Carl, as well as the delivery drivers who went the extra mile. These customers appreciated the staff’s helpfulness, friendliness, and willingness to assist with their projects. One customer was particularly grateful for the efforts of the team in securing hard-to-find materials and arranging a same-day delivery. However, other reviews paint a less favorable picture. Several customers reported issues with delivery times, including missed first drop deliveries and significant delays, leading to disruption of their projects and the need to cancel scheduled work. One customer felt misled regarding a return, leading to a negative experience and a decision not to return, especially after suspecting potential overcharging. Some reviewers found the service at the counter slow, and one customer had to wait for a long time for a delivery that never came. A recurring theme is the inconsistency in service quality, with some staff appearing more engaged than others. The site’s layout was also mentioned as confusing, particularly for first-time visitors, although staff were helpful in providing guidance. Some customers also noted that prices were higher than those of competitors.