Huws Gray Bradford Parkside BD5 8DY

A customer needed 12.5mm tapered edge plasterboard and found this branch convenient. However, the price was significantly higher than other retailers, and the staff’s response to the price difference was unsatisfactory. Despite this, the warehouse and yard staff were praised for their friendliness and helpfulness. One customer had a positive experience with ordering over the phone, timely collection, and efficient loading during social distancing. Another customer noted the staff’s kindness and helpfulness. Several reviews express strong dissatisfaction with the staff’s behavior. Customers reported rude and condescending treatment, including being called liars about previously agreed-upon prices. There are accusations of deceptive pricing practices and charging different prices for the same product. One customer was disappointed by the poor choice of plumbing materials. Positive experiences include finding all the necessary materials for a paving project and repairs, with efficient order and collection services during lockdown, as well as reliable local delivery. Some reviews specifically highlight excellent service from Steve and Bruce, who are helpful with pricing, and praise the counter staff, delivery drivers, and yard staff for their efficiency and helpfulness. Mick was specifically recommended for his helpfulness and for recommending useful and affordable products. However, other experiences were negative, with reports of rude staff who were not interested in serving customers, with one group of men ignoring them while eating. The price of some products was excessive, with a customer paying significantly more for a gasket than at other stores. The company also allegedly prohibits delivery drivers from using the toilets, which is illegal. Deliveries have been described as superb, with helpful drivers and competitive prices.