Handyman On Tap (Brighton) in Hove BN3

One customer was very happy with the handyman service they received, specifically mentioning a toilet flusher repair and the installation of a filtered water tap. They praised the politeness, cleanliness, and knowledge of the staff, and stated they would use the service again. Another customer found the service to be poor. They were charged for a quote and found that the company was not forthcoming with communication, and also found the staff availability and customer service rude. A different customer had a positive experience with a handyman named Gavin who completed a variety of tasks, including painting and flooring. They highlighted his reliability, hard work, attention to detail, and pleasant demeanor. They were also impressed with the office staff’s helpfulness. However, another customer’s experience was not as positive. They received a quote for wall repair that was significantly higher than another quote from a plasterer, and they felt the initial assessment was too brief to warrant the cost. One reviewer warns against using the company, citing a lack of transparency in charging, poor quality of work, and aggressive customer service. They reported issues with jobs not being completed as agreed upon and additional charges being applied, as well as damage to their kitchen during installation. The company was unhelpful and the reviewer said that they would need to hire another company at their own expense. Another customer had a negative experience with a decorating job, stating the company oversold its expertise and produced poor results. They also mentioned that the company had to be redone in order to get the work to a good standard. They also were charged more when they had concerns. A customer reported having a bad experience with sanding and oiling worktops. Although the worker was on time and friendly, the quality of the work was not good, with marks being missed and scratches left. They felt that they could have done the work themselves. Another review, written by a partner of a previous reviewer, details an extensive negative experience with the company. They hired the company for a whole-house redecoration and experienced poor quality work, as a two-man team was unable to do the work to a good standard. Despite the company’s own assessment agreeing with the customer, the company’s director reportedly became involved, requesting payment for additional costs. The reviewer claims that the company acted commercially dishonest and that they would not use the company again. One reviewer recommends the service, highlighting the quick response time and the availability of various services, including plumbing, gas, and electrical work. Another customer has had a consistently positive experience with the company over time, praising the quality of work and pricing, and recommending the service. Another customer had a negative experience with the company’s deposit scheme. The company charges a deposit for quotes and retains it if the job isn’t booked within a certain timeframe. The reviewer criticized this practice and the company’s customer service, including an aggressive phone call. Another customer was pleased with the prompt service they received for a blocked drain, and stated that the plumber was friendly. A customer reported that the company plumbed their new dishwasher and put up some kitchen units in a professional manner. They also mentioned that the company was great at the quoted price. One reviewer described excellent customer service and a prompt booking process. They said that both the office and onsite team were superb. Another customer recommended the service, mentioning an excellent standard of work.