Hancock & Brown Ltd in Swansea SA1

The experience with Hancock and Brown, Swansea, varies. Positive experiences highlight excellent service, with staff going above and beyond to help customers, particularly mentioning Rowan, Liam, Carls, Nick, Paul, and Rob. Customers appreciate the friendly and efficient service at the desk, helpful advice, a wide selection of stock, competitive prices, and convenient delivery. Many have been loyal customers for years, valuing the staff’s knowledge and the ability to source specific materials, particularly timber. The delivery drivers are consistently praised for their assistance and willingness to accommodate requests. Some customers also commend the quality and value of the materials, including the variety of timber sizes. However, there are also negative experiences. One customer encountered issues with returning accessories and was dissatisfied with the partial refund. Another found the wood stove section unattended and was disappointed. Some customers experienced problems with delivery, including missing components, lack of communication from the driver, and unhelpful customer service representatives. Delays in delivery and a lack of responsiveness from the transport department were also reported. One customer was particularly unhappy with the unprofessional attitude they encountered when trying to resolve a delivery issue. Despite these issues, some negative experiences were resolved after a discussion with the business owner, resulting in a renewed sense of satisfaction.