H & R Paving & Landscapes in Sunderland SR2

One customer expressed complete satisfaction, highlighting outstanding professionalism and vision throughout the project’s lifecycle. They were impressed with the team’s ability to transform vague ideas into a well-thought-out design, paying meticulous attention to detail. The team maintained excellent communication through regular updates, explaining each step. The project was finished on time and within budget, with the result being stunning. The customer is eager to collaborate with the team on future projects. Another client, however, had a significantly negative experience, deeming the company unprofessional. After providing a substantial deposit, they had to actively pursue updates for six months before work commenced. Throughout the project, there were instances of the team not arriving as scheduled, late starts, early finishes, and only completing one full week of work. The client stated that the project lead acted without consulting the customer, implementing changes that were not agreed upon, and charging extra for them. The project lead also displayed inappropriate behavior, shouting and swearing at the client’s wife after a disagreement about the quality of the work. The work was of poor quality and included mortar stains, discolored patio, the wrong type of turf and incomplete work. The client’s concerns were dismissed, and the project lead refused to rectify the issues. Consequently, the customer was left upset, stressed, and disappointed. A separate client described a positive experience, mentioning the friendly and professional team, praising the lead’s attention to detail, and highlighting how they carefully considered every aspect of the project. Despite challenging weather conditions, the team worked diligently, transforming an undeveloped space into a beautiful patio and lawn that the client is now thrilled to enjoy. Another customer sought help with a previously poorly completed paving project, and the team exceeded expectations in salvaging it, resulting in a significantly improved appearance that the customer loves. The team was professional throughout the project. One client’s back garden was completely transformed, with modern features like grey natural stone and high-spec artificial turf. They were particularly pleased with the final result and the service provided, and they re-engaged the team for additional work, with the same satisfaction. Another customer, having previously used the team for a raised patio, was impressed enough to re-engage them for a smaller project. They were delighted with every aspect of the job, and they praised their professionalism. A recent project involved extending a driveway and laying block paving, with the client expressing complete satisfaction. The team arrived on time, was fully prepared, explained the work, and cleaned up afterward. The customer highly recommends the team. Another client experienced both positive and negative aspects. Although the paving work was considered okay, the project lead made changes without consultation and the materials showed issues. The team also left a mess, and failed to complete the turf installation. The customer found the services expensive and the service unprofessional. One client expressed extreme happiness with the work on their new drive, mentioning the efficient removal of debris and the safe condition of the site each night. Neighbors and friends were also impressed, leading to further quote requests. Another client appreciated the good work done on their back patio, highlighting the hard work and pleasant demeanor of the two-person team. One client praised the project lead for his detailed discussion of the job, providing design ideas and the pleasing results for the patio, paths and ramp. A customer commended the excellent and prompt, professional service. Finally, one customer only received a price quote, followed by an empty promise of a follow-up call, which never happened.