Gills Building Supplies Ltd in Walsall WS9

A customer ordered ten bulk bags of gravel and received them before midday on May 14th, having placed the order on May 9th at 11:22 am. The driver was accommodating and placed the bags as requested, taking care not to damage the property. The gravel’s quality seemed appropriate for the price, and the customer noted the prices were among the best online. Another customer ordered a bulk bag of topsoil, advertised as 10mm screened, but received soil with large chunks, glass, and tiles, making it unsuitable for the intended use and even causing a minor injury. While they appreciated the friendly and helpful delivery, the product quality was a significant letdown. One individual had a positive experience with the staff, highlighting their knowledge, helpfulness, and good prices, noting the staff went above and beyond. Another customer, however, experienced issues with a bark chipping mulch product. They had previously used the product for years with satisfaction, but found the current batch to be of lower quality, with over 60% of it comprising green conifer fronds rather than bark. Several customers reported problems with delivery and communication. One person ordered fence panels and the delivery was delayed twice, eventually leading to order cancellation and sourcing the goods from another company. Another customer ordered materials on Monday for Wednesday delivery, but the materials did not arrive until the following week and, even then, the materials were unavailable. A customer service representative was unhelpful, with the transport manager offering an unsatisfactory resolution. Furthermore, a customer service representative was described as rude and difficult to deal with. Another reviewer had a negative experience with a delivery, highlighting the company’s disregard for others by blocking driveways and pavements during deliveries. However, a positive experience was reported in relation to a visit to the store; a customer was greeted by friendly and helpful staff on a quiet Saturday afternoon. However, one customer went to buy various items; they were quoted incorrect prices, received incorrectly colored edging stones, and experienced a late delivery, which did not meet the promised timeframe. Another customer, however, reported a positive experience, citing quick delivery, great communication, and good prices. They praised the polite delivery driver and his crane operating skills. One person highlighted the professionalism of the delivery driver, Chris, and the driver’s focus on ensuring the customer was happy with the placement and quality of goods. A very negative experience was reported with the customer service team due to an issue during delivery where the driver broke a manhole drain cover. The customer service team was rude, and unwilling to take responsibility, claiming the issue was somehow the customer’s fault. One customer was pleased with the pricing of drainage channels, finding them significantly cheaper than elsewhere and highlighting the fast delivery and quality of the product. Finally, a customer reported receiving the wrong product, experiencing job delays and additional delivery charges for the correct items.