GCL Products Ltd in Chesterfield S41

Several customers have had positive experiences with GCL, praising their products and service. One customer extended their driveway using X-Grid and found it worked perfectly, highlighting the helpfulness of the team and quick delivery. Another customer found the material was delivered promptly and ready upon arrival, recommending the service. Others appreciated the great communication, prompt email responses, and fast turnaround, receiving their orders within two days without issues. They also found the customer service helpful and were pleased with their orders. Furthermore, some commend the first-class service, quality products, and dedicated lorry delivery. Quick postage and competitive pricing were also mentioned. However, there are also negative experiences reported. One customer had a dreadful experience, losing half a day due to a delivery error where the product was returned to GCL instead of the site, with no compensation offered. Another customer advises against purchasing from GCL if returns are a possibility, citing a high restocking fee regardless of the order size or product condition, contradicting their stated return policy. They also expressed dissatisfaction with the manager’s unhelpful response and inability to handle issues on a case-by-case basis. A different customer reported an incomplete order, poor customer service, and a delayed refund, even after receiving the wrong product. One customer received a damaged product and although they were assured replacement, it was replaced promptly. Another customer also mentions having their order cancelled without notification.