G.R. Westbuild Ltd. in Bournemouth BH9

The reviews offer a mixed bag of experiences. Some customers were extremely pleased with the service. Tracey and Paul in Lymington highlight Wayne’s exceptional work adapting their bathroom for a disabled husband. Despite unforeseen issues, Wayne consistently went the extra mile, maintaining a professional and cheerful attitude. Another customer praised Wayne and Ben for their politeness, thoroughness, and exceeding expectations. Martin, the contracts manager, along with Paul and Jake, also received high praise for their professionalism and ability to deliver on the customer’s vision, particularly after a series of negative experiences with other builders. These reviews paint a picture of a company capable of delivering excellent results with a customer-focused approach. However, other reviews detail significant shortcomings. One customer experienced a frustrating lack of communication and follow-through, including missed calls and a delayed quote, ultimately leading to dissatisfaction. Another customer reported lengthy project timelines and frequent interruptions due to a lack of necessary tools, along with damage to existing flooring. Furthermore, some potential customers found the company unresponsive to their initial inquiries. The reviews highlight potential issues with project management, communication, and attention to detail.