Fosters Group Ipswich

The first experience highlights a very positive outcome. The new resin drive is visually appealing and has garnered positive feedback. The installation process was considerate of the surrounding property, with minimal disruption to the neighbor’s lawn. The staff were described as friendly, efficient, and dedicated, with the project completed quickly. Any initial minor issues were promptly addressed by the company, ensuring customer satisfaction. The person who laid the resin did a superb job. In contrast, a significantly negative experience is detailed. Despite having a driveway installed, issues such as spillage and cracking have gone unresolved for five months, with the company providing multiple excuses and failing to honor its guarantee. The resin surface is deteriorating, and drainage systems are improperly installed. Attempts to contact the company have been unsuccessful. Another customer was initially satisfied, but experienced a rushed and messy installation. Problems arose quickly, with a drain cover failing and requiring a lengthy repair. Additional issues, like staining and unsealed edging blocks, have not been addressed despite repeated requests. Customer service was poor, leading to an unsatisfactory result. However, there are multiple positive testimonials. One customer now has an “amazing” resin driveway and back garden, with hard-working and talented staff, good communication, and quick responses to questions. Another also praises the company for an excellent resin driveway, highlighting their expertise, great appearance, and willingness to accommodate requests. They are so pleased with the job, that they booked them to do another job. Another instance involves landscaping the rear garden with resin and astro turf, with the staff working hard, being polite, and delivering a “spectacular” end result. The customer expressed high satisfaction and offered a strong recommendation. A customer who was unsure of the process was guided through and received an amazing finished product. They express their satisfaction with the entire experience. One review emphasizes a beautiful finish, clean work, and a good price, offering a strong recommendation. However, one reviewer states that the company does not deal with issues, displaying shoddy workmanship. The customer’s guttering leaks, and despite a guarantee, the company has failed to rectify the problem. Another client experienced initial pleasure that turned to disappointment due to ignored requests to finish the job. The final review praised the excellent workmanship, highlighting the team’s dedication and the amazing final product.