Features Improvements in Solihull B90

Some customers had a positive experience with Feature Improvements, praising the team’s professionalism, friendliness, and efficiency. They highlighted the high-quality workmanship, tidiness, and the team’s ability to transform spaces, such as gardens and driveways. Some customers were particularly impressed by Ricky’s communication, helpfulness in providing ideas, and willingness to ensure customer satisfaction. They found the team to be reliable, punctual, and respectful of neighbors. Many were happy with the price and the final results, recommending the company and expressing their intent to use them again for future projects. However, others had negative experiences. Some customers reported unfinished or substandard work, including uneven slabs, gates left uninstalled, and a lack of a promised solid base for a patio. Some of these customers reported that the owner, Ricky, became rude, aggressive, or uncommunicative when issues were raised. Several customers stated that Ricky requested full payment before completing the work and then disappeared or failed to return to finish the job, leaving behind unfinished projects and potentially shoddy work. Some customers also reported being ripped off, not receiving promised work after paying a deposit.