Cotterills (Cotterill Civils) in Sutton Coldfield B76

The service provided by Cotterill Civils has been widely praised, with many customers highlighting the responsiveness and product knowledge of the team. Quotes are provided quickly, and the company demonstrates excellent communication throughout the ordering process, culminating in prompt deliveries. Tom at Cotterill Civils is frequently mentioned for his exceptional service, offering great support and feedback, especially beneficial to customers who were in urgent need of supplies. He’s praised for going above and beyond, helping even when customers were last-minute in their requests, ensuring stock was available and delivered promptly. Several customers, including those unfamiliar with drainage systems, received excellent advice in choosing the correct products, finding the staff friendly and helpful in guiding them through the selection process. Many customers were able to obtain products they could not find elsewhere, and had their account issues swiftly resolved. One customer highlighted the amazing service, with delivery of stock arriving quickly to site. The company consistently provided a smooth experience from the initial contact to delivery. This includes situations where customers are the general public and not in the trade, they were still well supported. The services included quick delivery in some cases. However, some negative experiences were also reported. One customer experienced a missing part from their order, with subsequent delays and poor communication in obtaining a replacement or refund. Another customer was let down by a sales person, and experienced a delay in a partial delivery that was promised within a specific timeframe, and lacked necessary communication. Another customer placed an order with the promise of next day delivery but then experienced a delay and was disappointed, resulting in wasted time and scheduled labor costs. One customer also reported a missing item that took a long time to resolve.