Complete Driveway Designs Ltd in Bury BL0

Exceptional service, both before and after the sale, is mentioned, with the consultation, work, and after-sale support being described as professional and a pleasure to experience. For larger projects involving printed concrete, the team offered up-to-date market knowledge and helpful advice. Any necessary fixes were promptly addressed, ensuring the work met the highest quality standards. The team, including Tim, Claire, Tony, John, Mark, Gary, Martin, and others, are praised for their professionalism and brilliance. Another customer had a “brilliant” experience from start to finish, highlighting the crew’s dedication and hard work, even in difficult weather conditions. Communication was excellent, with the team keeping the customer informed throughout the process. The final result met expectations, was fairly priced, and became a topic of conversation in the neighborhood. The work performed on a driveway received extremely positive feedback, including the crew’s politeness and professionalism. The attention to detail and quality of finish were considered brilliant. The team respected the property and was happy to answer questions, leading to numerous compliments from neighbors and passersby. Claire’s initial help and the team’s commitment to timelines were also appreciated, leading to a strong recommendation. However, other experiences tell a very different story. One customer reported dissatisfaction, with numerous unreturned calls and broken promises following the installation. The customer felt misled from the start regarding the coloring process of the concrete. Issues arose with the sealant, and the grating installed later deteriorated, leading to replacement with materials that failed. Despite repeated attempts to resolve the problems, responses were slow, and the final resolution was unsatisfactory. The customer ultimately decided to repair the drive themselves. The original claims about the product’s longevity and low maintenance were contradicted by the ongoing issues. Another negative review details a driveway project that has not been right from the start. The sealer or surface finish appears flawed, creating a white appearance when dry. Despite assurances and promises, attempts to rectify the issues have been unsuccessful, resulting in disappointment and a feeling of being let down. One customer calls it “the worst company” they have ever dealt with. The sales pitch was good, but the finished product did not meet expectations. Issues included poor workmanship during drain installation and white patches due to moisture under the sealant. Despite numerous attempts to get the issues addressed, the company failed to respond or provide a solution. The customer also observed that the website was misleading. Conversely, the company also received praise for the quality of its work, highlighting attention to detail and thoroughness, demonstrating pride in the job. Communication with Claire was a positive aspect, with the customer having complete confidence in her. Multiple neighbors have admired the work, with some stating the work is impeccably done. On the other hand, a customer expressed disappointment with a project, highlighting poor communication. While the work itself was well-received, the initial start date was repeatedly delayed, leading to significant frustration and delays. The aftermath left the lawn in disarray, and the attempts to remedy the situation were unsuccessful. Another positive review highlighted the overall excellence from quotation to completion. The customer mentioned a great experience with various team members and expressed willingness to recommend. However, one customer’s experience revealed that the colored concrete was not what was advertised. A few years after installation, the top layer started to chip off, exposing the stone-colored concrete underneath. Attempts to contact the company for rectification have been unsuccessful. Another positive review emphasized the customer service and the friendly, experienced install team, which produced a lovely garden patio area. The customer expressed high satisfaction and a strong recommendation. Many customers were extremely pleased with their new driveways, praising their appearance and receiving many compliments. They found the teams professional, used the correct equipment and highly recommended them.