Codsall Stone & Paving in Wolverhampton WV8

Many customers have expressed satisfaction with the company’s products, particularly the quality of slabs, turf, and paving stones, noting a wide selection and competitive pricing. Some reviewers highlight the helpfulness of staff, especially John and Stuart, who have been praised for their product knowledge and assistance. The company offers a variety of delivery options, including specialized lorries for difficult access, with many customers experiencing prompt and efficient deliveries. However, other customers have reported negative experiences. A significant issue raised is the quality of customer service. Some customers have encountered unhelpful and even hostile attitudes, especially when addressing issues with orders. Several reviews describe problems with broken materials upon delivery and difficulties in obtaining replacements, with some customers reporting being denied replacements and being charged extra. There are complaints about a lack of communication regarding orders, including confirmation of payment, delivery times, and the absence of invoices or delivery notes. The availability of a well-stocked yard with helpful staff is mentioned, with some customers appreciating the displays and the ability to easily pick up materials, even with assistance from forklifts or yard staff. There are also mentions of the convenience of the location, including a garden center and cafe. While many customers find the company reliable and professional, there are consistent complaints about the negative attitudes and lack of empathy demonstrated by certain staff members, particularly in the office.