Builders Merchants in Belfast BT12

The staff consistently receive high praise for their friendliness, helpfulness, and politeness. Multiple reviews specifically highlight excellent customer service, with assistants going above and beyond to assist customers. The staff’s knowledge is also frequently mentioned, and they are seen as eager to offer solutions. Several reviewers had positive experiences with specific staff members, mentioning names like Francis, Glen, and John. The Springfield Road branch is frequently referenced as a well-laid-out and easy-to-navigate location and considered a reference point for building supplies, offering premium brands. Other branches are also mentioned. Customers appreciate the availability of products for DIY and professional jobs, with the possibility of discounts or free delivery if requested. The Springfield Road branch offers a wide selection including drainage, castings, bricks, insulation, doors, timber and many other products. However, some negative experiences were noted. One reviewer reported very high prices and poor customer service, especially when compared to competitors. Another reviewer highlighted a significant wait time on the phone for assistance. Price comparisons show some products are more expensive compared to other stores, such as B&Q and Brooks. The Downpatrick branch was also reported as being expensive.