Bridge Street Stone in Colne BB8

Mark provided excellent advice, quickly identifying the necessary product and its cost based on a customer’s photos and description. The service was highly commendable, earning a strong recommendation for Bridge Street Stone. Another customer also praised the staff for their knowledge and helpfulness, particularly a female staff member who provided comprehensive information, demonstrated stone options, and went above and beyond to assist with a driveway project. The delivery arrived the same afternoon, solidifying the positive experience. Furthermore, another review highlighted the company’s wide selection of stone for various projects, including patios and driveways. The showroom assistant offered invaluable advice and created a welcoming environment, even for a customer who didn’t make a purchase on the day. Several customers have expressed dissatisfaction. One had a problematic delivery with missing and incorrect parts, resulting in additional expenses and wasted time. The customer received a small refund, the finished product did not match the ordered design, and the company’s lack of responsiveness and failure to acknowledge their error was unacceptable. Another customer experienced a similar issue, where the ordered slabs were the wrong thickness and subsequent deliveries arrived broken. The company’s lack of communication and failure to resolve the issues led to a negative experience. Another customer had ordered granite setts that were not as advertised, and experienced delays in the collection of the pallet and were not reimbursed for delivery costs. Despite some positive experiences, there are several negative reviews. One customer reported an unsatisfactory walk-in experience, unable to get service and left empty-handed due to staff being busy. Another customer detailed issues with a circle kit, including incorrect parts, the need for modifications, and a final product significantly different from what was ordered. Their experience was marred by a lack of accountability and a minimal refund. On the other hand, another customer praised the company for delivering stone exactly as scheduled. Others had excellent service, knowledgeable staff, and high quality products like lintels, quornes and paving blocks. They were happy with the staff showing courtesy and knowledge of the products. Others mentioned the competitive prices and helpfulness in supplying materials for projects.