Brickability Cardiff CF11 8TL

Customer service experiences vary. Some customers at the Cardiff branch encountered significant issues, particularly regarding a quote that never materialized despite multiple follow-ups. This led to dissatisfaction and a switch to a competitor offering better service and pricing. In stark contrast, several reviews highlight exceptional service, particularly from a staff member named Becky. She is repeatedly praised for her helpfulness, patience, product knowledge, and willingness to go the extra mile. Customers frequently mention her efforts to assist with product selection, provide advice, and resolve issues. One customer was so impressed by Becky’s assistance that they wouldn’t have placed an order without her help. Others highlighted the quick and polite service provided by the forklift driver, with one customer noting the prompt unloading of their paving slabs. Additionally, positive comments focus on the wide product range, competitive prices, and the overall friendliness and knowledge of the staff. Some customers specifically mention successful projects, such as extensions and paths, made possible by the available materials and support. However, there’s also a negative review that mentions expensive prices, poor quality bricks, and a lack of discount for damaged items.