Barnfield Construction Limited in Nelson BB9

Several reviews highlight significant customer service issues and poor workmanship associated with Barnfield Construction. Many customers express dissatisfaction with the quality of new builds, citing unresolved issues even months after purchase. Communication is frequently criticized as being extremely poor, with customers struggling to get responses or have problems addressed. Some report a complete lack of aftercare and a general disregard for customer concerns. One review details a specific instance where a cherry picker damaged a wing mirror, with the employee denying responsibility. Another review describes a situation where heavy vehicles, contrary to agreements, are using a residential road, causing safety concerns and traffic disruptions. In contrast, a few positive reviews mention the company’s ability to get things done and improve, while others commend a site manager. Some reviews describe the company as a hardworking family-run business with high-quality builds, and one person had a positive interaction with a manager who helped them across the road. However, the negative experiences seem to outweigh the positive ones, painting a picture of a company with significant challenges in customer service, accountability, and quality control.