Atlantes Landscapes in Exeter EX2

The initial contact with the company, often initiated through a website form, led to a site visit where the client’s needs and design recommendations were discussed. Following the visit, a detailed quote, including diagrams and a breakdown of costs in simple terms, was provided within a few days. This level of detail and professionalism in the quotation process was a key factor for many in choosing this company over competitors. The team was introduced to a project manager after the final quote was agreed upon. Although the agreed-upon invoicing dates were not consistently followed, this did not have a significant impact on the project. A strategy director reached out after the project to discuss the experience and gather feedback. The execution of the landscaping work was consistently praised, with high standards of quality and attention to detail observed. The team was noted for their friendly demeanor, regular updates, and dedication, even working through adverse weather conditions. The finished results were highly valued, with many clients expressing a desire to recommend the company. Some clients even offered to show off their work and give other clients a chance to view the high quality of the work. The team’s communication and collaborative approach, from initial concept through to final design and material selection, was consistently helpful and brought out great ideas. The building work was carried out with care, kept to the agreed timescale and cost estimates, and the quality of the build was often described as first class. Many customers noted a high level of trustworthiness and found them to be friendly and fun to work with. However, there were some negative experiences. In one case, the work was outsourced to a bricklayer who was not previously used by the company. The finished brickwork did not match the existing brickwork, which was the original request. In addition, there was a lack of response to rectify the issue after the work was completed. While some projects were considered overpriced, others thought they were worth the cost and praised the company’s knowledge, professionalism, and honest approach. The work was completed to a high standard, with attention paid to every detail. Overall, the company’s staff were knowledgeable, incredibly hard working and the company had an amazing work ethic. They were very patient and the final result was always more than expected, transforming gardens into beautiful spaces.