Ace Fencing & Paving Ltd/Fencing Nottingham/Nottingham Fencing NG5 7HL

Several reviews highlight both positive and negative experiences with a contractor named Jack and his team. Some customers praise the quality of work, describing it as “amazing,” “excellent,” “high quality,” and completed to the “highest standard.” Specific projects mentioned include porcelain paving, composite decking, block paving driveways, fencing, and landscape design. These customers frequently commend the team’s professionalism, helpfulness, tidiness, and hard work. Many were pleased with the attention to detail, the reasonable prices, and the team’s politeness. Excellent communication and completion within the agreed timeframe were also recurring positive comments. Several customers expressed a willingness to recommend Jack and his team and mentioned they would use them again for future projects. However, a significant number of reviews express serious dissatisfaction with Jack’s reliability and follow-up service. A recurring theme is that Jack fails to complete jobs, is difficult to contact, and doesn’t honor agreed-upon dates. In multiple instances, customers reported issues like gates that didn’t function correctly, unfinished projects, and substandard work. One review details a project that was abandoned after 12 weeks, leaving the customer with a leaking garage roof and numerous problems. The quality of the work itself was often questioned, citing issues like incorrect installations, cutting corners, and a lack of necessary skills. Some customers have been left with unfinished work, financial losses, and the need to seek compensation through legal action. Subcontractors were sometimes involved, with communication issues and no responses from the subcontractors themselves. One customer mentioned a year-long wait for gate adjustments that never happened. Despite initial positive experiences with the work, the lack of follow-up service has been a major source of frustration for some clients.