Bradfords Building Supplies | Trowbridge

The feedback highlights a mixed customer experience. Many customers are consistently pleased with the helpful and polite staff, particularly mentioning those in the yard and the delivery drivers. They appreciate the quick and efficient service, with deliveries often arriving promptly and delivered with care. Positive comments also mention the competitive prices and the good selection of DIY supplies. Some customers specifically commend the staff’s ability to find items not in stock by checking other branches. However, some customers have reported negative experiences. One customer experienced a delivery issue where the truck was too large for their lane despite specific instructions, resulting in a wasted order. Another customer reported missing items from their order, indicating potential issues with delivery and stock management. The customer service has been criticized by some, with reports of unhelpful staff and a general sense of dread when interacting with the team. One customer mentioned a delay in receiving a complete arch, with missing parts and a lack of communication, leading to frustration.