Madingley Mulch in Cambridge CB23

The customer experiences with this company are quite varied. While some customers highlight positive interactions, many express significant dissatisfaction with the service. A common complaint revolves around poor communication and unreliable delivery times. Many customers have experienced delayed deliveries, with some orders taking far longer than the estimated timeframe. Some customers waited over two weeks for their order, and one customer has experienced the delivery being cancelled twice, with short notice. There are also reports of a lack of communication regarding order status, forcing customers to repeatedly chase their deliveries. There are also issues with staff members; some customers have encountered arrogant and dismissive behavior, with one customer stating they were spoken to rudely on the phone when attempting to add an item to their order. Another customer mentions the company not notifying them when their order of turf had arrived, and when the customer went to collect it, the turf had been stored in the sun and got hot. In addition, some customers have voiced their concern over not being able to view the front of paving slabs before purchasing. However, it’s not all negative. Several reviewers praise the helpfulness and friendliness of specific staff members. Some customers appreciate the assistance with loading products and matching existing materials. There are also comments about efficient delivery in some cases, with one customer receiving their order within hours and another appreciating the driver’s helpfulness despite challenging circumstances. Some customers are happy with the product quality and price, as well.