Kellaway Building Supplies in Swindon SN2

Several customers had positive experiences, highlighting excellent customer service. Allen at the Swindon store was commended for going above and beyond to ensure a smooth delivery, with the customer expressing they would return. The team was described as helpful, assisting with tasks like sawing wood and offering great service. Tyler and Luke also received praise for their service, with one customer stating they would return. Tom and other staff were acknowledged for providing superb service that went “above and beyond”. Overall, many found the staff to be friendly, cheerful, and efficient. Some customers also appreciated the pricing, finding it competitive, with one customer stating they found better prices than the “big orange place.” Delivery services were noted as efficient, and materials, like wood and plasterboard, were delivered and stacked neatly, often within a couple of days. One customer specifically mentioned a great price for materials. However, not all experiences were positive. One customer encountered issues with the staff’s knowledge and a lack of guidance on the purchasing process, leading to a frustrating experience. Another customer expressed disappointment regarding a refusal to accept returns on leftover decking boards and ineffective screws. In addition, one customer found the prices to be overpriced compared to competitors and had a negative experience when asking for a discount.