Emerald Damp Specialists Ltd in Swindon SN5

A customer experienced a disappointing survey; the investigation into potential causes of damp was minimal, failing to measure moisture or photograph identified problem areas. The customer sought solutions for four areas, prioritizing prevention, but the quote only addressed one area, with no detail on the work planned. Clarification requests were met with delays, and the second quote doubled in price without a clear breakdown of the work. The labor cost quoted seemed excessive. The customer, despite the surveyor being pleasant, found the quote worthless and decided to seek services elsewhere. They later reported a missing refund and a lack of communication from the company. A different customer praised the team for their helpfulness, responsiveness to inquiries, and timely completion of the work, leading to a strong recommendation and intention to use them again. Another customer recounted a positive experience, highlighting outstanding service from the initial call, unlike experiences with other companies. The company offered clear explanations, a fair price, and efficient work, with the team arriving on time and maintaining a clean worksite. Another customer highly recommended the company, praising professionalism, workmanship, communication, and the removal of stress during a significant project. Additional testimonials emphasized precision, care, and a commitment to quality. The company was also commended for providing a competitive quote, a friendly and prompt service within budget, and clearly explaining the work. Customers were pleased with the informative, helpful, and friendly service provided by the staff. The work was completed tidily, and the customers offered their recommendations. One customer had a damp issue resolved quickly, with the team explaining the process and ensuring a tidy finish. Another mentioned the company fixed issues related to loft installation efficiently. However, a negative experience was also shared, detailing damaged existing work, a lack of replacement for damaged parts, and substandard work leading to needing to re-do the work by another contractor. There were also complaints about the quotes not being in writing. A positive experience involved quick identification of a small leak, with the team pinpointing the source and offering a cost-effective solution. The tradesmen were knowledgeable and left the site tidy. Another customer mentioned the team assisted them in dealing with water damage. One customer had a small damp problem resolved quickly with excellent service. Another said that they found the root cause of their mould problem and then quickly fixed it.