Heritage Driveways in Billingham TS23

The company has a history of inconsistent work quality, with recurring issues like cracking, unprinted areas, sealant problems, and blocked drains. Customers have reported needing to fix problems themselves. One customer received a quote of £4000 for a small, simple patio, significantly more expensive than a previous, larger project with more complexity. Recent reviews suggest that the company’s performance and pricing have not improved. Poor communication is also a common complaint, particularly around payment demands and failure to complete work. One customer was pressured for payment before work completion and after two years, the driveway remains unsealed despite multiple promises. Promises of return calls from the “MD” have not been fulfilled. Conversely, some customers have expressed satisfaction. One customer was pleased with their imprinted patio, praising the work and the friendly team. Another customer had two successful projects and found the company professional and the work of high quality. However, the company has also demonstrated unprofessional behavior, with one incident involving workers ignoring social distancing guidelines during lockdown. Other customers have reported issues with project scheduling, failure to arrive as agreed, and problems with work quality. One customer had their guttering damaged during a power washing and another’s driveway was laid at the incorrect height, resulting in damp issues and unreturned calls regarding a resolution. Legal action has been sought in response to the poor work.