Pentagon Tiles in Harlow CM19

Several experiences highlight the customer service offered, with some customers having very positive interactions. Some reviewers commend the staff’s helpfulness, patience, and knowledge, specifically mentioning a showroom employee who provided excellent assistance, even opening the store after hours for a collection. Some reviewers state they have been customers for a long time and have recommended them to their clients. The availability of free coffee and the wide selection of tiles, including large porcelain options, are also noted. A customer who was looking for a specific color match that was not in stock was accommodated. Others praised the quality and the wide variety of tile choices available. However, other reviews reveal significant customer service issues. One customer was pleased with the tiles but had a negative after-sales experience, specifically regarding a return policy that was not flexible during a hospital stay, and losing money. Another reviewer detailed a negative experience involving the condition of tiles, alleging they were poorly packed, faded, and in poor condition, and the office disregarded their concerns. Another customer cited rude and unresponsive staff, a lack of attention to detail, and unwillingness to take responsibility for mistakes. There were also complaints about the return policy and its strictness, especially during the COVID-19 pandemic, suggesting that the company was not flexible. Additionally, one reviewer said that the payment terms required 100% up front, which they believe puts the customer at a disadvantage.