Morgan Supplies in Gloucester GL4

The experiences with this business are a mixed bag, with strong positives offset by some significant negatives. Many customers praise the staff for being friendly, helpful, and knowledgeable, both in the shop and on the phone. The prices are frequently described as good, competitive, and better than those of larger retailers, and the product quality is often commended, especially for materials like sandstone. The selection of products is also considered wide and well-stocked. Delivery services are generally reliable, with some drivers going above and beyond to assist with placement and ensure the products are protected from the elements. Many customers express satisfaction with the overall service and the willingness of the staff to offer advice and meet deadlines, particularly from a local, family-run business. However, a recurring issue is the inconsistent quality of customer service from delivery drivers. Some drivers are described as incredibly rude, unhelpful, and dismissive, creating a negative experience. One instance involves a driver being abrupt, refusing to let the customer speak, and threatening to return the order. Another customer experienced issues with the quality of the delivered wood, which was wet and contained rubble, rendering it unusable immediately. Furthermore, some encounters with certain staff members, particularly a woman, have been described as arrogant, unhelpful, and rude, leading to frustration and dissatisfaction. While the initial organization for delivery was easy, there is a clear divide in the customer service experience.