London Stone – Birmingham Showroom B24 0AZ

The showroom experience is frequently praised, with many reviewers highlighting the impressive displays. Generously sized samples, often 2-3 meter squares, allow customers to get a true sense of the colors and textures. The showrooms also feature a wide array of other flooring options and materials, sparking ideas and aiding in the decision-making process. The staff are consistently described as friendly, knowledgeable, and helpful, taking the time to explain everything and often offering samples. Some specific individuals like Samuel and the “customer help lady” receive positive mentions for their assistance. The Birmingham showroom hosted a well-organized evening event that was enjoyable. The quality of the products themselves is also highly regarded. Reviewers mention excellent paving, decking, and clay pavers, specifically highlighting Jura Beige porcelain paving. The range of choices, including porcelain and sandstone, and the availability of items like pergolas, are appreciated. One company has used the service for years and has found it to be a fantastic company with great products and fantastic customer service. The ordering process is easy, and customers are kept informed about delivery times. However, there are also some negative experiences documented. One reviewer found the company overpriced with complicated customer service. Issues included unanswered emails and calls, problems with deliveries (late, wrong items, or not made at all), and a lack of direct communication to resolve these issues.