D and D Grounds Maintenance & Landscape Services in Oldham OL1

Several customers have reported significant issues with delivery, experiencing repeated problems with missed delivery dates, lack of communication, and a lack of accountability within the company. Some customers have been given incorrect information or received deliveries that were late or incomplete. One customer mentioned being told they would receive a delivery on a specific date, only for it to not arrive, followed by a later delivery that was also significantly delayed. They then had difficulty reaching the company for explanations, with no apologies offered. In contrast, other customers had very positive experiences, particularly those dealing with specific employees. One customer praised Mathew for his helpfulness in guiding them through options, providing suggestions, and arranging for removal of old materials. He was lauded for his communication throughout the process and for the quality of the handcrafted fence panels. Other positive experiences include praise for the workmanship of fencing installations. Several customers highlighted the efficiency, politeness, and cleanliness of the workers, who consistently arrived on time and completed projects to a high standard. One customer specifically mentioned the competitive pricing and overall professionalism of the team. However, other customers have cited poor experiences with the company, specifically highlighting issues with quality and customer service. One customer reported receiving sleepers with incorrect dimensions and poor cuts, describing the quality as “shocking.” Another experienced a lack of assistance when picking up materials from the yard, with the staff unhelpful or unwilling to help. Some customers have reported that the materials were not what they ordered. Another customer had a negative experience when they received threatening behavior from a business owner, who approached them after the completion of a job. Some negative feedback also included poor communication and disorganization in scheduling work, leading to missed appointments and projects not being completed as promised. Some customers have also pointed out that they had good prices and that the quality of the fence panels was good.