Lumberjacks in Ipswich IP8

Several customers have expressed high satisfaction with Lumberjacks, highlighting their exceptional customer service, helpful staff, and quality products. Many reviewers praise the knowledgeable and friendly staff, who provide advice and assistance throughout the purchasing process. Some customers have been using Lumberjacks for years, citing the consistently positive experience and top-quality timber, while others are first-time buyers who were impressed by the service. Positive experiences include seamless ordering and delivery, with communication about delivery times and accommodating requests. Specific examples include a customer who successfully arranged for delivery of a fire pit outside of their normal delivery area, thanks to excellent communication and assistance from the company. Another customer received outstanding support from the delivery team, with one driver even going above and beyond to troubleshoot a difficult drop-off location. Many customers commend the company’s efficiency, with one stating a purchase resulted in “first class service prices, quality and efficiency.” However, one customer reported a significantly negative experience involving the purchase of timber for cladding. This customer encountered issues with the wrong profile of wood, damaged and warped timber, miscalculations in the quantity of wood needed, and ultimately, inadequate compensation for the problems encountered. Despite a substantial investment, the customer experienced significant issues with the quality of the wood and the resulting installation, leaving them dissatisfied and requiring extensive repairs. Other reviewers highlight the ease of browsing online, the options for pickup or delivery (with reasonable delivery charges), and the generally competitive prices. The positive feedback also extends to specific individuals within the company, with multiple mentions of helpful staff members like Andy and Jimmy, both noted for their professionalism and customer-focused approach.